RETURNS & REFUNDS
We hope that you love the products, but in the unlikely event that you don’t or if they are damaged or faulty in any way, we are happy to exchange the items or offer you a full refund within 14 days of contacting us.
To arrange a refund or exchange
Although we take care to prevent any damage to your goods durning transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
Refunds are processed within 7 business days. Please allow up to 5 business days for your refund to reach your bank account.
We will not provide a refund if goods show signs of use.
For hygiene reasons we cannot offer refunds or exchanges on swimwear. We apologise for any inconvenience.
How do I arrange a return?
Please contact our Customer Service team to arrange your return on: firstname.lastname@example.org
We will need to know the order number, the item and reason for return. Upon these details we will provide you will a unique returns number and all the necessary information to arrange your return.
You will need to obtain proof of postage when you send your item back to us.
Any item you have accepted and returned is your responsibility until it reaches us.
Will we refund your postage costs to return an item?
We are more than happy to refund postage costs to return an item where the return is required due to our error.
We will not refund any postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this.
Please contact our customer service team on: