We hope that you love the products, but in the unlikely event that you don’t or if they are damaged or faulty in any way, we are happy to exchange the items or offer you a full refund within 14 days of contacting us.

 

To arrange a refund or exchange 

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. 

Refunds are processed within 7 business days. Please allow up to 5 business days for your refund to reach your bank account. 

We will not provide a refund if good show signs of use.

 

Swimwear Returns 

We want you to be fully satisfied with your purchase. MyGlitterBox will gladly accept returns in new, unused condition with tags and the hygiene label intact and packaging included for a full refund or exchange. If the hygiene seal has been removed then for health and hygiene reasons this cannot be refunded or exchanged.

 

Gift Cards

All gift cards are exempt from refunds or returns.

 

How do I arrange a return?

Please contact our Customer Service team to arrange your return on: info@myglitterbox.co.uk 

We will need to know the order number, the item and reason for return. Upon these details we will provide you will a unique returns number and all the necessary information to arrange your return.

You will need to obtain proof of postage when you send your item back to us.

Any item you have accepted and returned is your responsibility until it reaches us.